Contact
yougenapp.com is operated by YouGen. One address reaches the operator directly for every kind of request.
We read every message and normally reply within two business days. Write from the email address on your account for anything account-related so we can verify it is you.
What to include
- Support or billing: the sign-in provider you used (Google or Discord), the credit pack, and the NOWPayments order or payment ID if you have it.
- Account deletion: a request from the account's email address. We confirm before deleting.
- Abuse or content report: what you saw and where. Reports about minors, real people, or non-consensual content are handled first.
- Takedown or rights request: the content in question, your relationship to it, and how to reach you.
- Security issue: please report responsibly by email before disclosing publicly; we will acknowledge quickly.
What we will never ask for
We will never ask for your Google or Discord password, a verification code, a wallet seed phrase, a private key, or card details, by email or on the site. If you receive a message claiming to be from YouGen that asks for any of these, it is not from us.